Who You Going to Call?
In the event the IT Director is hit by a bus while biking, falls off a mountain rock climbing, is eaten by a mountain lion hiking or simply calls in sick or goes on vacation here is a useful flow chart to determine who to call in the event of an IT emergency.
| Red | Major disruption preventing people from working | No Internet Phones Systems Down |
Issue can't wait | Support should be contacted if Chris is not immediately reachable |
| Orange | A major issue but people are able to work | Alarm Systems or Doors Issues Printing Problems |
Needs to be resolved in 24 to 48 hours | Chris should be notified and he can assess the situation |
| Yellow | An issue effecting individuals but not everyone. | Issue needs to be resolved soon but not critical | End user should decide if the issue can wait | |
| Green | Standard Support issues | Can wait until my return |
What Can IT Do Remotely?
If Internet is available and I have my computer...
1.) Check Email
2.)Log into all software systems from SIS to Website to fix software issues
3.)I can monitor the network, servers and WiFi and reboot those systems remotely
4.) Can access Camera, Security Systems.
5.) Remotely access individual PC's on the network
What Can't I do remotely?
1.) Access the Mitel Phone System
2.) Can't work with anything physical, replacing projector lamps, checking cabling setups, or complicated issues that I may need to see what is going on.